Ionic won't keep the correct time

[ladidi61]

My ionic won’t keep up with time running up to 10 minutes behind

Moderator Edit: Clarified subject

[CindyMFitbit]

Hi there @ladidi61. 

Thanks for taking the time to share what you've experienced with your Fitbit Ionic.

Please note that the time on your watch should be corrected when you sync it. If you're experiencing difficulties with syncing, please try our complete troubleshooting instructions in this help article: Why won't my Fitbit device sync? 

If the issue still persists after syncing, I recommend doing the following: 

• In the Fitbit app, tap the Today tab then your profile picture and then find App Settings
• Tap Time zone and then turn off the Set Automatically option.
• After 10 seconds turn on the "Set Automatically" option again and input the right time zone and sync.

Hope this helps. 

[ladidi61]

I tried the steps but still won’t maintain correct time

[CindyMFitbit]

@ladidi61 Thanks for your response. 

I'm sorry to hear that your device didn't respond after following the suggested instructions. I noticed that you've been in touch with Customer Support. I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

See you around.