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Ionic won’t power on

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‎09-21-2020 03:59 - last edited on ‎09-21-2020 13:07 by Fitbit Moderator

‎09-21-2020 03:59 - last edited on ‎09-21-2020 13:07 by Fitbit Moderator

Washed my ionic under running water in sink and now it won’t power on. Have tried connecting to charger for multiple hours even though it was charged prior to cleaning. Can’t get in touch with live chat as it never loads. Anyone have a support to email?

 

Moderator Edit: Clarified subject

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‎09-21-2020 13:07

‎09-21-2020 13:07

Hi @KayPea91, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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