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Ionic won't set up

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‎12-18-2020 18:15 - last edited on ‎12-19-2020 15:50 by Fitbit Moderator

‎12-18-2020 18:15 - last edited on ‎12-19-2020 15:50 by Fitbit Moderator

It all started with the latest app update and suddenly, I can't get my Ionic to sync after several restarts and factory resets. Now it won't even pair with my phone.

 

Moderator Edit: Clarified subject

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‎12-19-2020 15:48 - last edited on ‎10-03-2025 08:06 by Fitbit Moderator

‎12-19-2020 15:48 - last edited on ‎10-03-2025 08:06 by Fitbit Moderator

@Sbreen118 Hi there. Thanks for the troubleshooting performed prior to posting. 

Since your Ionic is no longer paired to your Fitbit account please follow this troubleshooting to set it up again. 

Let me know how it goes. I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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