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Ionic won't start up

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‎08-02-2018 04:02

‎08-02-2018 04:02

Hi,

I have just purchased an Ionic. I have had it charging for 7 hours. I just went to set it up and it won't turn on.

The fitbit logo is displaying but no battery indicator. Don't know what I'm doing wrong!

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‎08-02-2018 04:34

‎08-02-2018 04:34

It won't show anything but the logo and setup message until the setup has completed. It's been charging for long enough now so go through the set up process and when that's done it will show the battery charging status.

 

There's a guide for the setup here: https://help.fitbit.com/articles/en_US/Help_article/1873/

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‎08-02-2018 04:38

In response to SteveH

‎08-02-2018 04:38

Thanks for the reply, it isn't showing the set up message either. Just the logo. 

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