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Ionic won't start

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‎06-27-2019 19:57 - last edited on ‎06-28-2019 12:41 by Fitbit Moderator

‎06-27-2019 19:57 - last edited on ‎06-28-2019 12:41 by Fitbit Moderator

Had a sudden death.

Have charged over 4 hours.

Tried hard reset with Left+Bottom Right buttons together. On charging and Off charging.

Very disappointing. Has died few times before, but hard reset has worked in the past.

Kindly help.

 

Moderator edit: Subject for clarity 

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‎06-28-2019 12:41

‎06-28-2019 12:41

Hi @FitSpidy thanks for bringing this to my attention, I'm happy to help you today and give you a warm welcome to our Community Forums.

 

I appreciate your effort and time troubleshooting your Fitbit Ionic prior posting, I'm sorry to know that you feel in such way but totally understand your situation. Let me share with you that I've created a ticket for you with our Customer Support team to receive further assistance directly with them. That said, please keep an eye to your email inbox for their contact, they'll be in touch with you soon.

 

I'll be around if you need anything else in the meantime our Support team get in touch with you.

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