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Ionic won’t swipe

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‎01-17-2021 15:32 - last edited on ‎01-17-2021 19:43 by Fitbit Moderator

‎01-17-2021 15:32 - last edited on ‎01-17-2021 19:43 by Fitbit Moderator

Hi my ionic won’t swipe to turn on notifications. I have the Fitbit app on my iPhone 5s and I can’t see another way to turn on notifications. Thanks Michael 

 

Moderator Edit: Clarified subject

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‎01-17-2021 19:40 - last edited on ‎07-08-2025 07:33 by Fitbit Moderator

‎01-17-2021 19:40 - last edited on ‎07-08-2025 07:33 by Fitbit Moderator

Hi @mickharris, welcome to the Community Forums.

Thanks for bringing this to our attention. For a better understanding of the issue you're experiencing, can you please let me know if your Ionic display won't swipe at all or you just can't access to the Quick Settings menu? When was the first time you experienced this issue and how many times since then? Are you using a third-party clock face or a Fitbit original one? In the meantime I receive your answers, please restart your Ionic.

Looking forward to your reply. 

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‎01-17-2021 19:40 - last edited on ‎07-08-2025 07:33 by Fitbit Moderator

‎01-17-2021 19:40 - last edited on ‎07-08-2025 07:33 by Fitbit Moderator

Hi @mickharris, welcome to the Community Forums.

Thanks for bringing this to our attention. For a better understanding of the issue you're experiencing, can you please let me know if your Ionic display won't swipe at all or you just can't access to the Quick Settings menu? When was the first time you experienced this issue and how many times since then? Are you using a third-party clock face or a Fitbit original one? In the meantime I receive your answers, please restart your Ionic.

Looking forward to your reply. 

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‎01-17-2021 20:13

In response to RicardoFitbit

‎01-17-2021 20:13

Hi Ricardo. I reset my ionic and changed my left button settings to quick settings and save. It has rectified the problem for now and I receive notifications. Thanks Mick

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‎01-18-2021 15:53 - last edited on ‎07-08-2025 07:33 by Fitbit Moderator

In response to mickharris

‎01-18-2021 15:53 - last edited on ‎07-08-2025 07:33 by Fitbit Moderator

Your update is appreciated @mickharris.

I'm happy to know that your issue was solved after following some steps. Please do not hesitate to contact me back if you require assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out if further assistance is needed. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

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