Ionic won't sync after installing Bitmoji clock face

[myads.junk]

I JUST brought an Iconic… set was super slow but working well UNTIL I downloaded that stupid Bitmoji clock. First my Fitbit wouldn’t sync; then I tried to reset the Bluetooth, but now the Bluetooth won’t pick up the Fitbit; I tried restarting the phone and the Fitbit…. Nothing!! 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @myads.junk.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. I was able to see that you have already contacted our Support team. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you. 

See you around.

[myads.junk]

The support team is unavailable as it is a Saturday and they’re not available until Monday. 🙄 

[LiliyaFitbit]

Thank you for your reply, @myads.junk.

I understand your concern and while you can contact our Support team over the phone Monday to Friday, you can try contacting them via chat. Click here to check the options.  

Have a good day.