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Welcome @Bronlloyd, thanks for jumping in here! Thanks for taking the time to troubleshoot this on your own. Nice way to go!
While reading your post, my first thought is that your Ionic might be no longer paired to your Fitbit account and that's why it's not syncing or connecting to your phone's Bluetooth. In order to solve this, please go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Ionic and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device".
Once you've made sure about that, go back to the Fitbit app, go to the "Account" option in the upper right corner and select "Set up a Device". This should start the setup process for your device. 
Give this a go and let me know if the inconvenience persists.
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Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Welcome on board @jsanders124242, it's nice to see you here! Are you still experiencing the syncing connection with your Ionic?
If you are, I'd recommend the following:
- Restart your Ionic.
- Log out from the Fitbit app, reboot your phone, log back in to the Fitbit app.
- Turn off Bluetooth, wait 10 seconds, turn it back on.
- Force quit the Fitbit app.
Try to sync after doing each of the steps above. That should certainly help you out with this.
Hope this helps. Let me know how it goes! 
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Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Welcome here @svg007, I'm glad to have a new member around! Thanks a lot for taking the time to troubleshoot this syncing issue on your own. Nice way to go!
It seems you've exhausted all the steps in order to fix this, so I have reached out to our support team and created a case regarding your inquiry. Someone will be reaching out to you within the next 24-72 hours with next steps. 
If there's any questions present, let me know.
Best Answer
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Welcome @Bronlloyd, thanks for jumping in here! Thanks for taking the time to troubleshoot this on your own. Nice way to go!
While reading your post, my first thought is that your Ionic might be no longer paired to your Fitbit account and that's why it's not syncing or connecting to your phone's Bluetooth. In order to solve this, please go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Ionic and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device".
Once you've made sure about that, go back to the Fitbit app, go to the "Account" option in the upper right corner and select "Set up a Device". This should start the setup process for your device.
Give this a go and let me know if the inconvenience persists.
Best Answer
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Thanks for stopping by @jpaulmoore! Hmmm... that's very strange. Can you please send me a screen shot of your phone's Bluetooth settings?
If your Ionic is no longer paired, please see: How do I set up my Fitbit device? to add your tracker again.
Looking forward to your response! 
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