Ionic won't sync, again!

[LethaLaura]

My Ionic won't sync, again!

I have tried turning it off and back on but it still doesn't work. 

[DramaQueenDiva]

Just so that we're clear, you've tried physically turning the watch off, correct?

Have you tried re-pairing it to your Bluetooth?  How about setting it up as a new device?

How about powering your phone on and off?

I'm just trying to figure out where the problem lies.  If you've done all this, have you taken note of the time that you tried to sync?  Syncing at peak times would mean that it's likely due to the servers being busy, and you will have to try again later.

[Rich_Laue]

May I ask @LethaLaura what type of phone are you having problems with? 

[SantiR]

@LethaLaura Welcome to the Fitbit family! Thanks for taking the time to post the experience you are having with Ionic not syncing. Thanks for trying to turn it off and back on in order to sort this out.

I'd recommend checking this  helpful article in which you will find some requirements and troubleshooting steps in order to sort this out. Try the steps in the order given there for best results.

@Rich_Laue @DramaQueenDiva Thank you very much for sharing your help on this thread!

Keep me posted! 

[LethaLaura]

It is a Samsung Note. I seem to have problems when there are updates. The last time restarting my phone worked.

Thank you so much for your help, it seems to be working better now that I uninstalled the app and reinstalled it. It is alot to go through every time there is an update though.

Moderator Edit: Merged User's Posts

[SantiR]

@LethaLaura Thanks for your reply and for sharing all the details about this issue. Thanks for restarting it and for uninstalling the app to reinstall. 

I'm really glad to read that your watch is working better now. Whenever you experience problems with an update; feel free to follow these update troubleshooting steps. It should certainly help you out with this.

Hope this helps. Keep me posted!