Ionic won't sync and the time is wrong

[Kirsten.young]

Is there a warranty for my ionic? I bought it March 19/2018. It won’t sync anymore. The time reads wrong. I’ve reatarted my watch and reinstalled my app. Nothing is working. I’m so frustrated. Who do I contact about this?

Moderator edit: updated subject for clarity

[Giampi71]

Mine work perfectly so before to send it back I would 1) Try to factory reset it 2) Contact support (see my signature).

Also you might want to explain your problems, clarifying what is your smartphone and, as a community, we could try to help you.

[Rich_Laue]

The limit the warranty is at the bottom of every page.

The contact fitbit info may be found in the top right .under help on the web or app. 

[MarreFitbit]

Welcome to the Fitbit Community @Kirsten.young! Thanks for already taking the time to troubleshoot this inconvenience with your Fitbit Ionic, nice way to go! 

Have you tried @Giampi71's recommendations? Let's address the syncing issue as due to this the time is wrong on your watch. Once will be able to sync again, your watch should display the correct time. 

Since you're having syncing issues, I'd like you to make sure that your Fitbit Ionic is still connected to your Fitbit account. Maybe the tracker got unpaired and that's why it's not syncing? Also, check if the tracker is still appearing on the phone's Bluetooth settings. 

Keep in mind that a syncing difficulties may be caused by a missing requirement. Check the following:

• The latest version of the Fitbit app is installed on your phone. 
• The software on your iPhone is up to date. To check, tap Settings > General > Software Update.
• The Bluetooth setting on your iPhone is on. To check, tap Settings > Bluetooth.
• Your iPhone isn't managing other Bluetooth connections.
• If you use more than one device to sync, make sure the other device isn't nearby. 
• Your Fitbit device's battery isn't critically low.
• The firmware on your Fitbit device is up to date as described in How do I update my Fitbit device?

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. For instructions see the Apple help article.
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your iPhone. For instructions see the Apple help article.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it. 
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your iPhone and try to sync.

If you have trouble connecting your watch to Wi-Fi, please follow the tips and recommendations in the article: Why won't my Fitbit watch connect to Wi-Fi?

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback. In regards to the warranty question, follow @Rich_Laue's advise or you can read more about the this by checking the article: What's Fitbit's return and warranty policy?