Ionic won't sync to Moto Z

[KasseH]

I have had my Fitbit for a week and today it stopped syncing we have restarted it we have restarted my phone and it just won't sync at all can someone help me please

Moderator edit: updated subject for clarity

[Rich_Laue]

May I ask what type of phone do you have that your asking for help with? 

[dustin4life]

Stopped syncing for me too. 

[Rich_Laue]

@dustin4life I'm not sure if your just commenting or looking for help. 

If looking for help we would need to know what device your sync problem is with. See post above yours. 

[KasseH]

I have a Android Moto Z

[MarreFitbit]

Welcome to the Fitbit Community @KasseH and @dustin4life! I agree with @Rich_Laue, the model of the phone would be a key in knowing why your tracker won't sync. 

The reason why the tracker is not syncing/pairing with your Moto Z is due to this device is not compatible with the Fitbit app. 

Which means that our Android team has not yet tested them for compatibility and added them to the list what means that we don't have a estimated date on when they will be added. If the device supports BLE (AKA Bluetooth 4.0), that would be an explanation of why you might have paired your tracker to that phone.

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. The developer team is aware of the need to add new devices to the list of compatible devices. 

If setup does not work, I recommend setting up and syncing via a device listed as supported or using a Windows 10/Mac computer with integrated Bluetooth 4.0 running the Fitbit Software. 

Additionally to what I shared with you above, something that has worked for my sister who also owns a Huawei is the following:

1. Your phone must not be set to "visible for other devices"
2. Your phone must not be "searching for other devices"

If either of these two things are active, the Fitbit cannot connect.

In other words, you have to set it to invisible, and you have to click the stop button if it is searching for devices. So, Bluetooth should be on, but not doing anything at all in the Bluetooth menu. Then force quit the Fitbit app and it'll sync. At least it has done with my sister's phone for over a month or so.

Hope this helps, @Rich_Laue and I 'll be around if you need further assistance! 

[KasseH]

Thank you

[dustin4life]

Worked fine for a few weeks... synced with no issue.  A comparability issue wasn't an issue.  Phone is set to visible, nearby device scanning is on, all permissions granted, and all my other blue tooth devices (including my Fitbit Surge) connect and sync just fine...

Logic points to the Iconic being the issue.  Not my phone or android...

Any big fixes or updates coming out soon because this 250$+ useless fitbit is burning a hole in my pocket.

[dustin4life]

I am on the fitbit help site, reading though questions and answers obviously looking for solutions to the issues I am having.  I just posted my comments and issues.  But I will restate them here too.

I have a Samsung S9.  My blue tooth connects fine with all over devices, including my older Fitbit Surge.  Still, with granting the Iconic all permissions, and my phone being discoverable and searching; it will not connect.  at all. 

[Rich_Laue]

So @dustin4life let's treat it as if it is a sync problem. 

First putting your phone in discover mode will not help. 

I very much hope that the tracker is still connected to your account. If it is not, sewhave to fix the sync issue before we can setup the tracker. 

Have you gone through the steps in the troubleshooting doc? 

I'll summarize here. And add a few things in bold. 

Syncing difficulty is usually caused by a missing requirement. Verify each requirement before moving on to the troubleshooting steps.

• The Fitbit app is installed on a supported phone or tablet. To check, see http://www.fitbit.com/devices.
• The latest version of the Fitbit app is installed on your phone or tablet. 
• The Fitbit app is allowed to run in the background on your phone. For more information, see Why is the Fitbit app sending a notification to my Android phone?
• The Bluetooth setting on your phone is on. To check, tap Settings > Bluetooth.
• Your software on your phone is up to date. To check, tap Settings > About Phone or About Device > Android Version.
• You have location services turned on and the Fitbit app has permission to access your location. For more information see, Why is the Fitbit app prompting me to turn on location services?
• If you use more than one device to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it. For more information, see Why won't my Fitbit device sync to another phone or computer?​
• Your phone isn't managing other Bluetooth connections. For more information, see Is the Fitbit app for Android interfering with other Bluetooth devices?
• Your phone doesn't have a syncing issue listed in Which Android devices have known issues with the Fitbit app?
• Your Fitbit device's battery isn't critically low.
• The firmware on your Fitbit device is up to date as described in How do I update my Fitbit device?

Depending your phone, these tips might make syncing easier:

• Turn on the Always Connected option in the Fitbit app. This setting improves the Bluetooth connection between your phone and Fitbit device. Note that turning on this feature may cause the battery on your Fitbit device to drain more quickly than normal.
• Turn on All-Day Sync in the Fitbit app. This setting prompts your Fitbit device to periodically sync with the Fitbit app but may shorten battery life on your phone or Fitbit device.
• Clear the Fitbits app cache
• Swipe any unneeded apps out of memory. 
• Power down phone. not just restart. 
• Shutdown the ionic
• Setup the ionic as a replacement device. Do not remove from your account. 

If your Fitbit device still won't sync, try these steps:

1. Force quit and then reopen the Fitbit app.
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart it. For instructions see How do I restart my Fitbit device?
5. Uninstall and reinstall the Fitbit app.
6. If your Fitbit device won't sync after you reinstall the app, log in to your Fitbit account on a different phone, tablet, or computer and try to sync. 
7. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone and try to sync.