Ionic won't sync with iPhone6

[JChristine]

I love the watch, & for the last month, everything has worked great.  However, after my ride, today, i noticed the watch wasn't connecting to the App (iPhone6).  I removed the watch, tried to connect it again, the app said it found the tracker, and now it is stuck on "connecting to tracker".  It has been this way for a couple of hours.  I tried deleting and reinstalling the app, but we're still stuck on "connecting to tracker".  

I haven't had a firmware update notification.  I did see that the app updated in the last day or two.  It looks like others are having a similar problem.  Is this a problem with the app?  

How can I get my watch connected so I can get my ride data?

Moderator edit: Title

[SunsetRunner]

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@JChristine wrote:

I love the watch, & for the last month, everything has worked great.  However, after my ride, today, i noticed the watch wasn't connecting to the App (iPhone6).  I removed the watch, tried to connect it again, the app said it found the tracker, and now it is stuck on "connecting to tracker".  It has been this way for a couple of hours.  I tried deleting and reinstalling the app, but we're still stuck on "connecting to tracker".  

I haven't had a firmware update notification.  I did see that the app updated in the last day or two.  It looks like others are having a similar problem.  Is this a problem with the app?  

How can I get my watch connected so I can get my ride data?

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Christine, try a RESTART of your Ionic and do it several times if necessary.

[JChristine]

I have restarted it several times, and have also done a full shut down, twice.  The app is still on "Connecting to Tracker..." with no connection.

[SunsetRunner · Accepted solution]

Contact Customer Support.

[JChristine]

Customer support was very nice.  I had to completely forget the device on my bluetooth settings, and do a full shut down on my phone.  After another restart of the watch, I was able to connect and pair the watch.  

[SunsetRunner]

Thanks for reporting back, Christine.  I was glad to hear you got everything sorted out.

[martinLintzgy]

I have a similar problem with an Ionic that was bought for me this christmas.
My phone is nearly new, and was working with Ionic for a week.
It then divided that ionic was no longer going to connect.
I repaired (about 30 times).
Turned on / off Bluetooth on the phone. umpteen times.
Reset the ionic .
Deleted the ionic from the phone.
Re-paired the Ionic.
Each time the Same.
" Found.It !"

Then "connecting"......

Then times out, asks me to reset Bluetooth on the phone (again).

Back to start..

Getting to the point of taking it back yo the shop and asking for money back.

.

[LuciaFitbit]

Hi @JChristine, nice to see you here in the Fitbit Community Forums. Thank you for all your effort trying to solve this situation. I'm glad to hear that Support was able to help you. 

@SunsetRunner nice to hear from you again. Thank you for your help!

@martinLintzgy welcome to the Fitbit Community! Thank you for the troubleshooting steps, that you have already performed and for your feedback regarding Ionic. In order for me to be able to investigate further, I kindly ask you to answer this questions:

- Which phone model do you have?

- Are there any other Bluetooth devices nearby?

- Have you tried removing the Ionic from the list of connected Bluetooth devices on your phone? 

Please make sure that you have followed all the tips suggested here. 

Hope to hear back from you soon.