Ionic won’t sync

[Hoskoote]

My ionic hasn’t synced with my iPhone since 17th June. I have updated both my phone and my fitbit. It’s only just over a year old and I’m really disappointed in it. I paid $440 for it and it’s useless

[GySgt_Seidell]

Hello @Hoskoote and Welcome!  Sorry to hear your having problems with your Ionic, but this is usually a pretty easy fix.  I would recommend "RESETTING" your Ionic.  You do this by HOLDING down the LEFT and BOTTOM RIGHT buttons at the same time and continue HOLDING them down until the Fitbit Icon appears.  Once and ONLY after the Fitbit Icon appears, release the buttons and your Ionic will RESET.  Don't worry, your not going to lose anything, this just clears the Ionic memory and gets everything back where it belongs (internal memory wise).  Hope this helps and please let me know if you need further assistance!  Thanks and Keep on STEPPING!

[Hoskoote]

Thank you so much - all fixed. I was ready to throw it in the bin. You’re a lifesaver 

[GySgt_Seidell]

Hello @Hoskoote, I'm glad I could help!  Please post to the community forums if you ever need assistance or just want to contribute.  Thanks and Keep on STEPPING!