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Ionic won't sync

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‎04-08-2020 18:41

‎04-08-2020 18:41

Hi, my Ionic hasn't been able to sync for 6 days. It says it's using version 27.33.1.30 and the app on my iPhone and computer says version 33.1.30 ... there aren't any updates available. Any ideas? I've shutdown the Ionic, I've deleted and redownloaded the iPhone app, I've tried syncing the computer app and the website - I can't make it work, please help

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‎04-15-2020 16:05 - last edited on ‎12-03-2024 04:31 by Fitbit Moderator

‎04-15-2020 16:05 - last edited on ‎12-03-2024 04:31 by Fitbit Moderator

@PumpkinShark It's nice to see you on the Community. Sorry for the delayed reply. 

Thanks for letting me know that your Ionic isn't syncing to your Fitbit app. I appreciate the troubleshooting performed prior to posting. 

I've taken the liberty to share your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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