help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic won't sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-28-2020 09:33 - last edited on ‎09-28-2020 18:49 by Fitbit Moderator

‎09-28-2020 09:33 - last edited on ‎09-28-2020 18:49 by Fitbit Moderator

Hi, 

 I hope someone can help! I am on my 2nd Ionic Fitbit and it was not synching to the phone, so I restarted the watch and reinstalled the app but had no luck. I think removed the watch from the app and tried to reinstall but it could not find the watch. Finally decided to reset the watch with Factory settings and trying to connect to the phone but it's not finding the watch.

 

Took a while to get through Fitbit Support, spoke to them at  length and they said that it looks like your bluetooth on the watch is not working 😞 and they offered a discount since I it's been just over 1 year since I bought my 2nd Ionic. Very frustrated with their service. I love the watch (when it works!!) but has anyone had issues like this and got bluetooth working??

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎09-28-2020 18:48

‎09-28-2020 18:48

Hi @SPOPAT, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. Just as mentioned in your post, since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

Best Answer
0 Votes