Ionic won't sync

[mrpmickerbell]

when i had the blaze great watch never had any problems ..but was not water proof ...

so i got a ionic ......what rubbish !!!!!!

when i got my first one worked great for 4-5 weeks but then stopped syncing ( went through the step by step info , turn phone /turn off blue tooth / try on another devices ...no good so took watch back to john lewis and got a new one.

WATCH 2

set up my watch as i did the blaze and ionic all works well .......FOR 2 WEEKS  then it stops syncing , so i go through the step by step and it still wont sync  ........ TOOK WATCH BACK 

WATCH 3 

i have had this watch since 2nd june and its just started doing the same 

HELP !!!!!!!!!!!!!!!!!!!!!! 

Moderator edit: updated subject for clarity

[supersmart01234]

If the watch isn't syncing, 3 watches in a row, most likely it isn't the watch but the phone. Is there anything wrong with the Bluetooth?

[MarreFitbit]

Welcome to the Fitbit Community @mrpmickerbell! Sorry to hear about the syncing issues you've been having. Thanks for already troubleshooting this, nice way to go!

While reading your post what @supersmart01234 mentioned was one of the first things that crossed my mind. What's the model of the phone you're syncing with? Have you checked if it's included in our list of supported devices?

Syncing difficulty is usually caused by a missing requirement. Verify each requirement before moving on to the troubleshooting steps.

• The latest version of the Fitbit app is installed on your phone or tablet. 
• Your iPhone or iPad has a cellular data or Wi-Fi connection.
• The software on your iPhone or iPad is up to date. To check, tap Settings > General > Software Update.
• The Bluetooth setting on your iPhone or iPad is on. To check, tap Settings > Bluetooth.
• Your iPhone or iPad isn't managing other Bluetooth connections. 
• If you use more than one device to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it. 
• Your Fitbit device's battery isn't critically low.
• The firmware on your Fitbit device is up to date as described in How do I update my Fitbit device?

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. For instructions see the Apple help article.
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your iPhone or iPad. For instructions see the Apple help article.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it. 
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your iPhone or iPad and try to sync.

Give this a go and let us know the outcome! 

[mrpmickerbell]

No my ear piece works no problem
Why do the watches work only for 4-6 weeks
Never had a problem with blaze


Sent from my iPhone

[Sasts]

I am on second watch, having same problems and looking at a different company.  This is the third style of Fitbit I have owned and first one with endless problems very disappointed with Fitbit.

[PhilT21]

I still cannot get my Ionic to synch.  Now the device doesn’t even appear on my Bluetooth list of devices. 

[genetaxi1234]

I have the same problem when i first received my iconic worked perfectly then after a few months I did not receive any alerts of a incoming text or call I have an Iphone set it to receive blue tooth and still nothing and now when i have the watch on and raise my are to see the time i have to push the button on the left side to get the time

[PhilT21]

Thanks. My Ionic does the same. It doesn’t seem like Fitbit really supports the Ionic.

Sent from my iPhone

[Arlyne]

Same here!!!  Just switched to the Ionic a little over 2 months ago.  It was fine until 3 days ago and now it will not sync. I have tried  everything I’ve read on here and it still won’t work. It’s very frustrating because I’m on vacation and walking more than usual and I’m not getting any of the data. I also really enjoy tracking my sleep. The line goes across like it’s syncing but then nothing 

Moderator edit: Format 

[PhilT21]

Thanks! I may just give up on Fitbit. I don’t think they do a good job of supporting Ionic owners.

Sent from my iPhone

[RicardoFitbit]

Hello @PhilT21 and @genetaxi1234 welcome to our forums. I'm glad to see you again @Arlyne participating in our Community. Let me help you out with your concerns guys.

@PhilT21 @genetaxi1234 Seems odd that your devices are not syncing the way we designed them. Prior providing assistance to resolve both of your concerns, can you please confirm if the steps above from this specific post were already attempted? If so, please let me know so I can move forward.

@Arlyne I'm sorry to see you feel that way. First, I would like to gather more information about the device you're currently using to attempt the syncing process with your Ionic. Therefore, can you please let me know the specific mobile device you currently have and if you've tried with a different mobile device or computer to attempt the syncing process? I'll be looking to your reply. 

Keep me posted. 

[Arlyne]

I have an iPhone 7 Plus. I tried syncing from that and my iPad. Now it’s worse though. I’ve done live chat twice. I was told to remove the ionic and then set up from scratch and every time I try I get a 403 error message. I was told I could set it up from my boyfriends android and when I tried that I got a message that Fitbit was down for maintenance.

[PhilT21]

Thanks for reaching out. I worked with customer support for nearly an hour yesterday afternoon. After the factory reset failed, my rep recommended I exercise my extended warranty. I’ve contacted Square Deal and filed a claim. Kind of disappointing after 16 months but at least I made sure to purchase the extended warranty this time.

Best,
Phil

Sent from my iPhone

[RicardoFitbit]

Welcome back @Arlyne and @PhilT21, thanks for your replies and updates.

@Arlyne I appreciate the details that were provided in your reply, I'm glad to know that our Support team is assisting you with your syncing difficulties. Seems odd the error message you received about maintenance as we do not have any scheduled maintenance procedure today. That being said, I recommend you to try again and if you have any additional questions about our Support team outcome, contact them back for more information and details.

@PhilT21 I'm happy to know that our Support team assisted you with this matter. Same as the above information, if you have any additional questions for our Support team about their resolution or to Square Deal in regards your extended warranty, please contact them back for more information. Thanks for your update Phil.

Let me know if you have any additional questions, I'll be here if both of you need anything else. 

[mzzwolf]

I have done all these steps, and also gone the extra mile of reinstalling the Fitbit app on my phone and then logging into the website and revoking access to my phone so I can set it up again. No dice. I've only had this watch for 4 weeks, so there should not be an issue here.

[RicardoFitbit]

Hello @mzzwolf welcome aboard. Let me give you a hand with your syncing difficulties.

I'd like to begin appreciating your time and effort troubleshooting this situation prior posting. Can you please let me know if you already tried to sync your Ionic with a different mobile device or with your computer? Also, can you please let me know which mobile device you're currently using to sync your Fitbit?

Looking forward to your reply  

[mzzwolf]

I worked with support, and it turns out I have a defective watch.

[RicardoFitbit]

Welcome back @mzzwolf thanks for your reply an update.

Thanks for keeping me updated regarding the difficulties that were experienced with your Ionic device. Since our Support team is already assisting you with this situation, I recommend you to contact them back if you have any additional questions in regards the resolution that was given or if you require further assistance, I'm sure that they'll provide you with more information and details.

I'll be here if you need anything else. 

[PhilT21]

Thanks for sharing. I right there with you. I really like the look of the Ionic but the device drives me crazy. Now mine keeps pausing while I’m working out; which is remarkably frustrating. I’m just waiting for the new Apple Watch to see if they improved sleep monitoring and then, sadly, I’ll switch.

I also agree that it sees like FitBit just isn’t interested in improving the Ionic. Too bad...

Sent from my iPhone

[kat.u]

As above, i have tried endless times, contacted customer service with this problem several times and still no results. Everyskngle time the some instructions switch on and off etc. I am loosing all my data constantly resetting my fitbit. I'm extremely disappointed with the way we are treated by fitbit.