Ionic won't sync

[mrpmickerbell]

when i had the blaze great watch never had any problems ..but was not water proof ...

so i got a ionic ......what rubbish !!!!!!

when i got my first one worked great for 4-5 weeks but then stopped syncing ( went through the step by step info , turn phone /turn off blue tooth / try on another devices ...no good so took watch back to john lewis and got a new one.

WATCH 2

set up my watch as i did the blaze and ionic all works well .......FOR 2 WEEKS  then it stops syncing , so i go through the step by step and it still wont sync  ........ TOOK WATCH BACK 

WATCH 3 

i have had this watch since 2nd june and its just started doing the same 

HELP !!!!!!!!!!!!!!!!!!!!!! 

Moderator edit: updated subject for clarity

[PhilT21]

It appears selling more units of Versa is all that FitBit cares about...

Sent from my iPhone

[Genesis87]

Hubs and I just gave up and went to Garmin.

[mzzwolf]

I'm now having issues with intermittent syncing problems on my replacement
Ionic. I think it's just a matter of time before this one stops working
completely.

[pkeady]

After reading all of this and realizing I didn't have a defective ionic, that it all happened to everyone at the same time when a software update was pushed... I sent back my versa for a refund. I will try to get the ionic working and if it just won't work then I will be going for a Garmin as well or the Samsung watch. Too bad... When it worked ionic was awesome. 

[Demonic]

Which Garmins have people gone for and what's the experience so far? 

I was looking at them before my last replacement Ionic arrived.  Some research reading suggested that they registered heart rates lower than they actually were.

I love the design of the Ionic, I really do.  Unfortunately either the technology or manufacture of the internals don't match the looks.  It's a real shame.

[shibbed]

I’m doing the same. My mate recommended the Vivo Active, he swears by it

[ITSJENNIFER]

I'm having trouble syncing my ionic. I have tried that already and it won't even show up to sync. 

[okoyl3]

so fitbit decided to push a firmware that stopped my ionic from working like it did.

I cannnot sync anymore, I can only do factory reset, pair with the ionic, and being forced to download a firmware to it, after the firmware has been transfered, I lose all contact with the ionic.
reading these comments I now know that this was done by intention.
I don't trust this company anymore.

[mzzwolf]

After last week's firmware update, my Ionic quit tracking steps. After only
a minimal amount of troubleshooting, support told me to buy a new one. I've
only had this watch since May, and all they're offering is a discount on a
purchase of a new one. A $250 device should last longer than 7 months. Also
a firmware update should never break the device, so this smells like
consumer fraud.

[pkeady]

Buy a new one on Amazon and return the broken one in the Amazon packaging.
Get a full refund and a new device. Two can play their game.

[okoyl3]

why are you even buying them?
Syncing is working after factory reset, it's their firmware that is locking down further syncing.

I tried 3 phones, initial setup, firmware download, initial syncing works.

after a few hours they all stop syncing.

fitbit does it on purpose to milk money from us

[mzzwolf]

Like I said, I think this is consumer fraud. I won't be spending anymore
money on Fitbit products ever.

[RobK132]

Don't bother with Ionic. Worst fitness tracker ever. I've wasted so much time going through trouble shooting steps. Shouldn't have to do it. I would have returned the watch a year ago if I hadn't lost the receipt.

It's obvious that even Fitbit don't know how to fix these issues. Their solution is to reboot, restart, remove, reinstall and still, my Ionic wont sync. 

Piece of crap.!

[crbnsn1]

Me Too!!!!!!