Ionic won't sync

[Dianebellis]

My Fitbit is not syncing 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Dianebellis, welcome to the Community Forums.

Thanks for bringing this to our attention. If your Ionic is not syncing, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

[Williewil]

Unable to sync my Ionic only started yesterday, have tried all the Fitbit fixes to no avail. Appears to have failed after the firmware upgrade.

[hawk20011]

Going through the same thing. My ionic won't sync. I unpaired it. Then uninstalled the fitbit app. Restarted phone, now it will not pair. It finds the watch then then after a few moments says it cannot find it and the pairing fails.

[RicardoFitbit]

Hello @Williewil and @hawk20011, welcome to the Community Forums.

Thanks for letting me know about this connection issue. Here at Fitbit we’re aware and currently working to solve this specific issue. Be sure to keep your Fitbit devices and app up-to-date to ensure you receive the quickest resolution. We're sorry for any trouble and appreciate your patience while we work to solve this syncing issue. 

Please let me know if there's anything I can do to assist you in the meantime. 

[Williewil]

Hi Ricardo

App update received and Ionic is now syncing satisfactory.

[RicardoFitbit]

Your reply is appreciated @Williewil.

I'm happy to know that after updating the Fitbit app your syncing issue was solved. Please do not hesitate to contact me back if you require assistance in the future or if you have any additional questions, I'll be here ready to help you. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.