Ionic won't track anything

[guennivere85]

Hello, my Iconic has stopped recording any steps, heart rate, sleep or any other function other than the time. I have read through other posts, watched YouTube videos, and searched possible ways to fix it. I am current on all updates, have reset my watch 10+ times, uninstalled and reinstalled the app, changed the watch face and nothing has made any improvements. Is there any other suggestions? Battery life is great and the watch isn't that old. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @guennivere85, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Because you're still experiencing difficulties with your Ionic after trying several troubleshooting steps, I'd recommend to perform a factory reset on your device. To do so, please follow the next steps:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

Let me know if further assistance is needed and if you have any additional questions.

[guennivere85]

I have don't the full reset as you suggested and I have not made any
improvements. My watch is just over a year old. Any other suggestions?