help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic won't track floors

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-14-2021 12:01 - last edited on ‎02-15-2021 10:17 by

‎02-14-2021 12:01 - last edited on ‎02-15-2021 10:17 by

New Ionic won't track stairs. (Replaces a Versa that tracked fine). I have restarted several times, doesn't help.

 

 

Moderator edit: subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎02-15-2021 10:16

‎02-15-2021 10:16

Welcome to the Fitbit Community, @LraSky.

 

Thanks for the details shared in your post and for already trying to resolve the issue. Upon checking with our Support team, I was told that you have already contacted them. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you. You can find more information about tracking floors at How does my Fitbit device count floors climbed?

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes