Ionic won't track steps

[kazzford]

My fitbit has only tracked 535 steps today even though I have been active all day, including a 35 minute walk.  This is the second replacement, I do not wear it in the shower or have it in contact with any water and there is no longer any email support ... now what can be done!

Moderator Edit: Clarified subject

[PaulMe]

now what can be done!

Three things the user should try - Have you?

1. Restart the Ionic.

2. Remove the device from your phone and do the 3 button reset (mentioned hundreds of times in previous posts - do a forum post search), and setup again - pairing with your phone/account.

3. Contact support via phone. Best to talk with a real person.

Keep connected to a charger when trying 1 and 2.

[kazzford]

Thank you I have done all that

[RicardoFitbit]

Hi @kazzford, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

@PaulMe Thanks for your help!

I'll be here if you need anything else.