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Ionic won't turn ON.

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‎06-15-2020 22:58

‎06-15-2020 22:58

I charge Ionic and it stopped to 57% and it will not turn on. I wanted to return this because it will not sync to my phone and they already gave me a return code but I tried troubleshooting it and it did sync, so I did not return it. Now I don't know if that's the reason why it won't charge and won't turn on or what? Please advise Fitbit community. 

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‎06-17-2020 12:45 - edited ‎06-17-2020 12:46

‎06-17-2020 12:45 - edited ‎06-17-2020 12:46

@LifeGear A warm welcome to the Community. Thanks for the detailed information shared. 

 

I appreciate that you mentioned you had a case with our Support team. The return code that they provided you has nothing to do with the fact that your watch stopped charging. 

 

Regarding your Ionic not turning on or charging, please try the troubleshooting posted in this article. 

 

Let me know the outcome. I'll be around if you have any additional questions. 

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