Ionic won’t turn on

[Becdeller]

My ionic Adidas edition is 10 days old and won’t turn on. The battery was at 50% when it decided to turn itself off earlier today and now won’t turn back on. I’ve tried charging it and tried to hold down the back and bottom button, and all 3 buttons but nothing. Really annoying as it’s so new and was a replacement for my Blaze which was great until the battery gave up after 2 years. These things are expensive and it’s frustrating that they aren’t as reliable as you would expect when you are spending £250! Someone please help!

[RicardoFitbit]

Hi @Becdeller welcome aboard! Let me give you a hand with your new Ionic Adidas edition and a warm welcome to our Community.

Seems odd that your device is not responding anymore, thanks for your effort and patience troubleshooting this matter prior posting, I totally understand how frustrating this situation and be for you. if you haven't already done so, I recommend you to take a look to our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Please note that this specific article includes a restart process, which was helpful for other users that were experiencing the same. Even though you already tried this specific process, I suggest you to try it again after taking in consideration the charging instructions from the help article mentioned above.

Keep me posted. 

[Becdeller]

Hi Ricardo,

Thank you for your message. I have tried everything and it still refuses to
turn on. Sorry about the delay in getting back to you but I’ve been away
for a few days. Can I get you to sort this for me or do I need to contact
Fitbit support? I think I’m going to need a replacement!

Regards, Bec

[RicardoFitbit]

You're welcome @Becdeller thanks for your reply and the information that was shared. My apologies for the delay in responding too.

Thanks for taking in consideration the steps that were posted before. I'd like to let you know that our Support team informed me that they're already providing assistance with this situation, therefore, I recommend you to contact them back if you have any additional questions regarding their communication. I suggest you to keep an eye to your email inbox for any update from them.

I'll be here if you need anything else.

[SunsetRunner]

I just had the same thing happen to me.  I've taken very good care of this watch, it's only 18 months old, and it has died.  I checked with the help desk, and all they can offer is a discount on a new watch.  I don't think I'm going to spend another $200 on a watch that lasts 18 months...

[RicardoFitbit]

Hello @SunsetRunner thanks for bringing this situation to my concern, my apologies for the delay in responding your post. Welcome to our Community Forums too.

Thanks for taking the time to share your thoughts in your post with me. For a better understanding of our Customer Support team conclusion, I recommend you to check our warranty policies. The feedback that was provided in your post is appreciated, we are always striving to improve, therefore, your post is really helpful for us. 

Don't hesitate to contact me back if you have any additional questions.