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Ionic won't turn on

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‎10-03-2020 06:24 - last edited on ‎10-04-2020 15:21 by Fitbit Moderator

‎10-03-2020 06:24 - last edited on ‎10-04-2020 15:21 by Fitbit Moderator

My Fitbit Ionic died. The battery was showing low so I assumed the battery just died.

 

I plugged it in for several hours. When I tried to start it the logo will appear and it will give one quick vibration, then it will go black again. 

 

I cleaned the charging connections and changed charging location. I have double check with other devices that the charging based is supply power.

 

I left it on the charger for at least another hour. But it still yielded the same result (logo, one vibration, black screen).

 

I did a hard reset. Same result. I looked at all the other posts and tried the steps and nothing worked.

 

Moderator Edit: Clarified subject 

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‎10-04-2020 15:21

‎10-04-2020 15:21

Hi @Needsasolution, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying several troubleshooting steps before posting over here. Since your device still shows the Fitbit logo, I recommend you to follow the next steps to perform a factory reset procedure on your device:

 

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
  5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

 

Let me know if further assistance is needed and if you have any additional questions.

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