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Ionic won’t turn on

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‎07-23-2019 11:45

‎07-23-2019 11:45

My ionic just went dead. Won’t turn back on 

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‎07-24-2019 12:27

‎07-24-2019 12:27

Hello @KellysDaySpa welcome to the Community Forums, it's a pleasure for me to help you with your Ionic device.

 

To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation. 

 

Let me know if you have any additional questions, I'll be here.

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