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Ionic won’t turn on

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‎09-01-2020 18:04

‎09-01-2020 18:04

Woke up this morning and screen wouldn’t work. I could see some backlight but nothing would display. Read some stuff and did a factory reset and that seemed to working. But stopped. Now when trying a restart or factory reset, it won’t respond at all, screen is black. No response whatsoever. Fitbit is charged and has been plugged in while trying those things

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‎09-02-2020 11:56 - last edited on ‎10-17-2024 06:19 by Fitbit Moderator

‎09-02-2020 11:56 - last edited on ‎10-17-2024 06:19 by Fitbit Moderator

@joshlloyd48 A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting.

Since you have tried the recommended troubleshooting but your watch is still not turning on, I've shared your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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