Ionic won't turn on

[SharonFisk]

So my ionic was stuck in a off/on cycle. So I used the buttons to reset it. Only it didn't reset. It just wouldn't do anything after that. Left it charging overnight then it kept flashing the 0% battery. Tried the reset again and nothing but a black screen again. Help me please!!! 

[LiliyaFitbit]

Welcome to the Fitbit Community, @SharonFisk.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend following our complete troubleshooting instructions at Why isn't my Fitbit device's battery charging? If your watch responds, you can set it up by following the steps from this help article: How do I set up a replacement device or add a second device to my account?

Hope this helps!

[SharonFisk]

Yes, I've gone through all of these and nothing has worked. It won't even
reset.

[LiliyaFitbit]

Thank you for your reply, @SharonFisk.

I am sorry to hear the issue persists, thank you for your efforts. The best way to get help for this problem is to chat with us online or give us a call. Our Support team will evaluate your device's behavior and help you with this matter. Click here to get connected. 

See you around.