Ionic won't turn on

[SunsetRunner]

The newest update started downloading and my ionic shut off and will not turn on or charge.  Battery was at 87%.  Will not factory reset either. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hello @SunsetRunner, your participation here in the Community Forums is appreciated.

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your device before posting over here is also appreciated. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

Looking forward to your reply.

[SunsetRunner]

Thank you for replying. It is completely unresponsive with no flashing
lights. It went unresponsive during an update yesterday. It is now
unusable. I just received an email stating that my warranty was expired
and I would have to purchase a new device.

[RicardoFitbit]

You're welcome @SunsetRunner, thanks for your update.

I'm sorry to know that your Ionic is still not turning on. Since you already received assistance from our Customer Support team, I’d suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.

[SunsetRunner]

Thanks. There is nothing else they will do (other than a discount for
another product that might break after an update). I don't think the
warranty issue should matter since it was the update that killed my ionic.

[Klmiles]

Thanks! It worked.

Sent from my iPad

[SunsetRunner]

#11.DRDAMP 

☹️  I have the same problem, I updated the app on my mobile on Saturday and since then the watch is dead, it does not respond to anything at all, according to the support team I try to charge via USB for a while, via the charger for a while and the result is the same, the watch does not respond to anything

[SunsetRunner]

I'm still mad about it. Nothing will be done about it. I just deleted my
account and got a galaxy watch.

[SunsetRunner]

# 11. DRDAMP

I already have 2 Ionic watches, the first one lasted 5 months, these 9 months, they always died after the update, now I'm waiting for the result from the Fitbit help team, I will no longer buy another Fitbit watch if they survive less than one year..