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Ionic not responding

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‎03-02-2021 12:19 - last edited on ‎03-02-2021 14:28 by Fitbit Moderator

‎03-02-2021 12:19 - last edited on ‎03-02-2021 14:28 by Fitbit Moderator

On Sunday I felt my ionic vibrate, and when I looked at the display it had the Fitbit symbol flashing...then it went completely blank.  Tried charging it when I got home, and now it alternates between the Fitbit symbol and the date/time. The date/time screen is correct, mind you!  But it’s completely frozen otherwise. The buttons do nothing, and the touch screen isn’t working at all. I’ve never had a moment’s trouble out of it. I’ve had it for 2 years this month.  
Any way to reset it, or do I need to call Fitbit?

 

Moderator Edit: Clarified subject

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‎03-02-2021 14:28 - last edited on ‎03-13-2025 08:58 by Fitbit Moderator

‎03-02-2021 14:28 - last edited on ‎03-13-2025 08:58 by Fitbit Moderator

Hi @B_Gillian, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. To solve this situation and if you haven't already done so, I recommend our restart process. To do so, please follow the steps that are specified on our help article: How do I restart my Fitbit device? and let me know if the issue persists.

I’ll be here if further assistance is needed.

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‎03-02-2021 14:28 - last edited on ‎03-13-2025 08:58 by Fitbit Moderator

‎03-02-2021 14:28 - last edited on ‎03-13-2025 08:58 by Fitbit Moderator

Hi @B_Gillian, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. To solve this situation and if you haven't already done so, I recommend our restart process. To do so, please follow the steps that are specified on our help article: How do I restart my Fitbit device? and let me know if the issue persists.

I’ll be here if further assistance is needed.

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0 Votes