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Ionic won’t turn on

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‎04-24-2021 11:25 - last edited on ‎04-25-2021 12:26 by

‎04-24-2021 11:25 - last edited on ‎04-25-2021 12:26 by

My Fitbit iconic battery died so I have plugging in to charge and now it won’t turn on at all. Can anyone help please? 

 

 

Moderator edit: subject for clarity 

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3 REPLIES 3

‎04-25-2021 12:26

‎04-25-2021 12:26

Welcome to the Fitbit Community, @Jess5515.

 

Thanks for the details shared in your post. I appreciate your efforts and recommend following the complete troubleshooting instructions in Why isn't my Fitbit device's battery charging?

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎04-25-2021 12:56

‎04-25-2021 12:56

My battery has run dead completely until the fit bit was fully powered off, I have then connected it to charge and it will not turn on. I have tried 2 different IONIC chargers and different USB charger ports as well. It will still not turn on. Please help?? 

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‎04-26-2021 11:38

In response to Jess5515

‎04-26-2021 11:38

Thank you for your reply, @Jess5515.

 

I appreciate your efforts and the additional details. The best way to get help for this problem is to chat with our Support team online or give them a call. They will evaluate your device's behavior and help you with this matter. Click here to get connected. 

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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