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Ionic won’t update & now won’t sync

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‎08-20-2018 16:59 - last edited on ‎08-21-2018 07:12 by Fitbit Moderator

‎08-20-2018 16:59 - last edited on ‎08-21-2018 07:12 by Fitbit Moderator

I have tried the suggestions from previous posts but my Ionic stopped syncing today. I have restarted my phone, reset the watch, removed it from my account and still nothing.

 

I haven’t been able to do the update in months because it freezes. I set it up and it stopped updating 20minutes in and wouldn’t go any further.

 

 

Moderator edit: updated subject for clarity

Best Answer
2 REPLIES 2

‎08-20-2018 18:20

‎08-20-2018 18:20

I'm having the same issue.  Won't sync and only partially updating information. No new notifications since June. Very frustrating!

Best Answer

‎08-21-2018 07:17 - edited ‎02-11-2024 09:30

In response to SunsetRunner

‎08-21-2018 07:17 - edited ‎02-11-2024 09:30

Hey there @SunsetRunner and @Lovmi3kidz, it's nice to see you both in the Community Forums! Smiley Very Happy Thanks for taking the time to troubleshoot this syncing issue, nice way to go!

Since you're having syncing issues, I'd like you to make sure that your Fitbit Ionic is still connected to your Fitbit account. Maybe the tracker got unpaired and that's why it's not syncing? Also, check if the tracker is still appearing on the phone's Bluetooth settings. 

Keep in mind that a syncing difficulties may be caused by a missing requirement. Check the following:

  • The latest version of the Fitbit app is installed on your phone. 
  • The software on your iPhone is up to date. To check, tap Settings > General > Software Update.
  • The Bluetooth setting on your iPhone is on. To check, tap Settings > Bluetooth.
  • Your iPhone isn't managing other Bluetooth connections.
  • If you use more than one device to sync, make sure the other device isn't nearby. 
  • Your Fitbit device's battery isn't critically low.
  • The firmware on your Fitbit device is up to date as described in How do I update my Fitbit device?

If your device still won't sync, try these steps:

  1. Force quit the Fitbit app. For instructions see the Apple help article.
  2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
  3. Open the Fitbit app.
  4. If your Fitbit device didn't sync, restart your iPhone. For instructions see the Apple help article.
  5. Open the Fitbit app.
  6. If your Fitbit device didn't sync, restart it. 
  7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
  8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your iPhone and try to sync.

Also, check this helpful article for more details about this. 

Maria | Community Moderator, Fitbit


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