Ionic won’t update or calibrate

[123Naji]

I started running into issues with my ionic where it stopped tracking my steps accurately (I.e I would only get like 120 steps in an entire day).

After some inquiry I noticed that there was an update available that would start, register with my watch and then after a few minutes the update would stop with no change. I also tried to calibrate the watch but every attempt would result in a big x on the watch then asking if I’d like to retry. 
I then processed the format the watch and start over. Same thing happened with the update as well the calibration. 
i uninstalled the app and disconnected the watch from one from and reconnected it to another phone with the same exact results.
Please advise as all I have right now is a fancy looking watch that doesn’t do what I initially got it to do.  

[LiliyaFitbit]

Welcome to the Fitbit Community, @123Naji.

Thank you for sharing the details of the issue you’re experiencing. I understand how you are feeling and appreciate your efforts. I recommend following the complete troubleshooting tips at Why can't I update my Fitbit device?

For more information about accuracy of your watch, see What can I do if my step count seems inaccurate?

Let me know how it goes.

[123Naji]

Hi LiliyaFitbit, I have performed the steps as described in the link provided above with the same exact response. I in fact tried it on three different computers, and two cell phones. I have tried connecting it via Bluetooth and Wifi. My Ionic will not connect. Please advise as to the best solution.  

[LiliyaFitbit]

Thank you for your reply, @123Naji.

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.