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Ionic won't update

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‎08-13-2019 11:22

‎08-13-2019 11:22

I have been trying to update my Ionic for the past 24 hours without success. I have tried restarting my watch, restarting my phone, installing the update via my computer and I even did a Factory Reset. None of those have worked. It acts as though it's updating, and will finishing the "Downloading" screen, go to "Installing" and then start all over again. On the watch face, you can see the blue bar getting larger, and then it just disappears and the twinkling white Fitbit logo comes back on. 

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‎08-14-2019 08:27

‎08-14-2019 08:27

Welcome to the Community @emyoung. Thanks for the detailed information shared and for trying to update your firmware update for the past 24 hours. 

 

I would like you to follow the procedure mentioned in this article: Why can't I update my Fitbit device?

 

Keep me posted. I'll be around if you need further assistance. 

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