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Ionic wont reset

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‎06-22-2019 20:02

‎06-22-2019 20:02

I've had my Ionic for about 10 months.   Yesterday, the display just turned off.  The device was still able to sync with my laptop when I connected the charger.  I chatted with support and gotten a bunch of steps to reset and hard reset.  Nothing works.  The guy at the support says I have to update device but how can I do that when it wont even turn on.  Emailed me a link to a bunch of troubleshooting steps which kept instructing to reset.   And then I keep seeing a lot of people being asked to video themselves doing the reset.  That is just stupid.  By the sheer number of similar complaints, is it not obvious that a percentage of manufactured Ionic devices is defective?   

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4 REPLIES 4

‎06-23-2019 07:25

‎06-23-2019 07:25

Hi @jaimeras, I have a question for you: when you contacted Support (thanks for doing that by the way), did you ask for a Battery Test, by any chance?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎06-23-2019 08:05

In response to DramaQueenDiva

‎06-23-2019 08:05

nope, why?



Sent from my T-Mobile 4G LTE Device
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‎06-23-2019 14:05

In response to jaimeras

‎06-23-2019 14:05

Because Fitbit may be able to remotely test the battery. 

 

As for updating, you say the tracker still syncs, therefore it should not be an issue to update since this process does not require the user to touch the tracker. 

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‎06-23-2019 15:57

In response to Rich_Laue

‎06-23-2019 15:57

thank you for the reply.
yes, i thought it would work because it synced but then it prompted that it cant continue update.

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