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Ionic wont turn on

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‎07-22-2019 09:07 - last edited on ‎07-23-2019 08:57 by Moderator Alum

‎07-22-2019 09:07 - last edited on ‎07-23-2019 08:57 by Moderator Alum

My ionic is not working. Was onto Andrea in live chat, went through all steps, none worked, screen still black, just as she was making a suggestion the connection dropped. Cant get back into live chat. So annoyed at the moment wish I bought a garmin now.

 

Moderator edit: Subject for clarity.

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‎07-23-2019 08:56

‎07-23-2019 08:56

Hi @mintworks nice to see you on the Fitbit Forums, welcome.

 

Thanks for contacting our support team via chat and for confirming them all the steps you've already tried. Sorry for this inconvenience. I noticed that our team already has your case under their wings, please let me know if you got a resolution from them. Otherwise, I'll be glad to keep assisting you.

 

Thanks for your understanding.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎07-23-2019 08:56

‎07-23-2019 08:56

Hi @mintworks nice to see you on the Fitbit Forums, welcome.

 

Thanks for contacting our support team via chat and for confirming them all the steps you've already tried. Sorry for this inconvenience. I noticed that our team already has your case under their wings, please let me know if you got a resolution from them. Otherwise, I'll be glad to keep assisting you.

 

Thanks for your understanding.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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