help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic wont turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-06-2019 16:19

‎10-06-2019 16:19

I have charged my ionic, cleaned it, tried the factory reset...still nothing! Black screen. Nothing. I've had it a year. Any tips?

Best Answer
0 Votes
5 REPLIES 5

‎10-07-2019 00:18

‎10-07-2019 00:18

Mine seems to have died last night too.  It synced at 10:03 pm and now nothing.   Black screen of death apparently

Best Answer
0 Votes

‎10-07-2019 01:46

In response to Reba75

‎10-07-2019 01:46

Mine died as well after doing a factory reset and firmware update. Have issued a return with my retailer because they advertised a 24 month limited warranty and Fitbit Support tells me I only have 12 month which I am over. So let them fight it out...

Best Answer
0 Votes

‎10-07-2019 03:35

‎10-07-2019 03:35

Seems like your not alone, same thing happened to mine, black screen and cannot get it to respond after cleaning and being on the charger for 2 days

Best Answer
0 Votes

‎10-07-2019 05:46

‎10-07-2019 05:46

The exact same thing happened to mine but it was wednesday night last week. I dont have any sign of life on mine. Not even the green flashy 

Best Answer
0 Votes

‎10-07-2019 05:47

In response to Lumberchic

‎10-07-2019 05:47

Hey, same with me! Charged until 100%, one hour later it turned off and did not turned on again.

18 months of use!

Best Answer
0 Votes