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Ionic

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‎10-20-2019 07:45

‎10-20-2019 07:45

Shows that I have messages but nothing there when I check. Have deleted Fitbit from phone and set it up again, shut phone completely off and turned back on. Nothing is working. Very frustrating.

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‎10-20-2019 07:51

‎10-20-2019 07:51

Hi @Picklesdaughter could you tell us what phone and OS version you have please so we can help you further?

 

Many thanks

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‎10-20-2019 09:45

In response to SunsetRunner

‎10-20-2019 09:45

I Phone 8+. IOS 13.1.3

Sent from my iPhone
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‎10-20-2019 10:33

In response to Picklesdaughter

‎10-20-2019 10:33

HI, I am not overly familiar with the iPhone App but assume it is similiar to Android.  Have you set up notifications correctly on the phone app as there is now no option on the tracker itself?

 

The other reason could also be that since ios 13 was released, there has been an issue with receiving notifications at all.  This is due to a change that Apple made in how ios handles notifications and failed to inform anyone of the change!!  Fitbit are fully aware and working on a solution though.

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‎10-20-2019 12:21

In response to SunsetRunner

‎10-20-2019 12:21

I’ve had a Fitbit and an iPhone for years. It only stopped working this past week.

Sent from my iPhone
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‎10-20-2019 12:33

In response to Picklesdaughter

‎10-20-2019 12:33

When did you update to ios 13?

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‎10-20-2019 12:39

In response to SunsetRunner

‎10-20-2019 12:39

As soon as it came out and had no issues until now.

Sent from my iPhone
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