Ionic

[Picklesdaughter]

Shows that I have messages but nothing there when I check. Have deleted Fitbit from phone and set it up again, shut phone completely off and turned back on. Nothing is working. Very frustrating.

[SunsetRunner]

Hi @Picklesdaughter could you tell us what phone and OS version you have please so we can help you further?

Many thanks

[Picklesdaughter]

I Phone 8+. IOS 13.1.3

Sent from my iPhone

[SunsetRunner]

HI, I am not overly familiar with the iPhone App but assume it is similiar to Android.  Have you set up notifications correctly on the phone app as there is now no option on the tracker itself?

The other reason could also be that since ios 13 was released, there has been an issue with receiving notifications at all.  This is due to a change that Apple made in how ios handles notifications and failed to inform anyone of the change!!  Fitbit are fully aware and working on a solution though.

[Picklesdaughter]

I’ve had a Fitbit and an iPhone for years. It only stopped working this past week.

Sent from my iPhone

[SunsetRunner]

When did you update to ios 13?

[Picklesdaughter]

As soon as it came out and had no issues until now.

Sent from my iPhone