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Unresponsive device

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‎10-19-2019 21:04 - last edited on ‎10-20-2019 12:53 by Fitbit Moderator

‎10-19-2019 21:04 - last edited on ‎10-20-2019 12:53 by Fitbit Moderator

So, after about 1.5 years my battery is no longer chargeable.  I've exhausted all attempts through tech support to revive my beloved Ionic to no avail.

 

I asked if i could send it in to get it fixed and was told we don't fix trackers.

 

End result was a 30 day 40% off coupon for a Versa Lite...

 

I'm not very happy at the moment.

 

Moderator edit: Subject for clarity 

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1 REPLY 1

‎10-20-2019 12:52

‎10-20-2019 12:52

Hi @LLmoe, welcome to the Community Forums!

 

Thanks for bringing this to my attention, totally understand how frustrating this matter can be for you. I was informed by our Customer Support team that they already provided you assistance regarding the inconvenience you experienced with your Ionic device. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. You can also refer to our warranty policies. 

 

Don't hesitate to contact me back if you need anything else. 

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