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Ionics is not syncing

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‎12-09-2021 11:13 - last edited on ‎12-11-2021 11:53 by Fitbit Moderator

‎12-09-2021 11:13 - last edited on ‎12-11-2021 11:53 by Fitbit Moderator

The app isn't syncing anything from my ionic. Have tried logging out, turning the phone off and on and turning blue tooth off and on. Any other suggestions? 

 

 

Moderator edit: Updated subject for clarity. 

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‎12-09-2021 12:43

‎12-09-2021 12:43

Hi @Alimoo  restart your Ionic? Read this article - click to go there

Stepping in the U.S.A. since September 2013. Android 14

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‎12-11-2021 12:00 - last edited on ‎02-21-2026 08:32 by Fitbit Moderator

In response to Odyssey13

‎12-11-2021 12:00 - last edited on ‎02-21-2026 08:32 by Fitbit Moderator

Welcome to the Fitbit Community, @Alimoo. and thank you for your assistance @Odyssey13. I'm sorry to hear that the app isn't syncing anything from your Ionic.

In order to assist you, could you please tell me if there's no information when you sync your watch? Have you followed advise of the  help article that @Odyssey13 shared with you?

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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