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Ionoic

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‎08-18-2019 04:16

‎08-18-2019 04:16

My Fitbit ionic is not counting steps or tracking heartbeat tried everything only 8 month old any ideas ???

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4 REPLIES 4

‎08-18-2019 09:24

‎08-18-2019 09:24

Hi @Markhnh 

 

More information would help. You've tried everything - what all you have done? First step is usually restarting the device - click for directions

Let us know how things go for you.

Stepping in the U.S.A. since September 2013. Android 14

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‎08-18-2019 09:38

In response to Odyssey13

‎08-18-2019 09:38

Ye sorry.. I’ve switched the device on and off followed all the steps and reloaded the app ??

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‎08-18-2019 09:44 - last edited on ‎09-10-2024 09:37 by Fitbit Moderator

In response to Markhnh

‎08-18-2019 09:44 - last edited on ‎09-10-2024 09:37 by Fitbit Moderator

@Markhnh  sure seems like you've done all the usual things. Let support know what you've done, but they probably will suggest you try them again.

Give a call to customer support's phone (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA.

If you're not in the USA, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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‎08-18-2019 09:49

In response to Odyssey13

‎08-18-2019 09:49

Thank you for your help 👍

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