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It stopped working

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‎01-24-2019 09:53

‎01-24-2019 09:53

My  Fitbit Device ( Ionic ) watch has about 8 months that I bought it. It stopped working a week ago because I did not want to charge. Today I tried it again and it loaded on my laptop but it only loaded up to 5% and it did not want to load anymore and the battery is getting low very fast.

I tried switching ports in computer equipment.

I already turned it off, I restarted it, I also cleaned it according to Fitbit's recommendations.

I also used a new cable to see if my cable is damaged, but did not want to charge.

 

 

What do I have to do to apply my guarantee?

Fitbit Device Serial Number: FB503GYBK / 1B9BCDB7C84A
Model: IONIC

 

Thx

Javier

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‎01-24-2019 09:57

‎01-24-2019 09:57

@JAMI11 wrote:

My  Fitbit Device ( Ionic ) watch has about 8 months that I bought it. It stopped working a week ago because I did not want to charge. Today I tried it again and it loaded on my laptop but it only loaded up to 5% and it did not want to load anymore and the battery is getting low very fast.

I tried switching ports in computer equipment.

I already turned it off, I restarted it, I also cleaned it according to Fitbit's recommendations.

I also used a new cable to see if my cable is damaged, but did not want to charge.

 

 

What do I have to do to apply my guarantee?

Fitbit Device Serial Number: FB503GYBK / 1B9BCDB7C84A
Model: IONIC

 

Thx

Javier

Contact Tech Support and get it replaced while you can.  Here is the contact link.

 

https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Vote if this helps you at all and Vote if this is a solution to your issue [Current Leader in Ionic Forum with 15 Solutions + Thumbs Up 92]
Really there is no need to suffer in Frustration - simply call Tech Support at 877-623-4997 and get your Ionic replaced right now while you can
Many have followed this straightforward advice and now have a replacement Ionic - we all should have “zero tolerance” for any defective Ionic
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