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Jabra Pulse Bluetooth Head Set issues with ionic

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‎04-25-2020 06:01

‎04-25-2020 06:01

Been trying for the last two days to pair the Jabra Pulse heads set with ionic and listen to deezer tunes... no luck hours on the the chat with Fitbit and done everything from factory reset etc downloaded music, deleted app etc... no luck. It plays for 2 sec then stops for 2 sec then plays for 2 sec. Is this because the earphones also do pulse?  Any help as so far no ideas... 

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‎04-29-2020 10:23

‎04-29-2020 10:23

@Jaysi80 Welcome to the Community. Sorry for the delayed reply. 

 

Thanks for letting me know that you've contacted our Support team. I appreciate the troubleshooting tried prior to posting. 

 

I can confirm that we’re aware of this issue and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

 

Let me know if there's anything I can do to assist you in the meantime. 

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‎05-13-2020 01:35

In response to SilviaFitbit

‎05-13-2020 01:35

Any update? Do we have a time frame for the resolution with your tech team? I believe that Fitbit should be selling this product and informing the customer that 3rd party headphones do not work with the ionic and versa! As this is causing a lot of issues for people. Can someone from the complaints department please contact me. 

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