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Keep using Fitbit Ionic after recall

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‎07-31-2022 14:48

‎07-31-2022 14:48

I would like to keep using my Ionic as a wristwatch despite having claimed the refund as offered in the recent recall. Is this possible?

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5 REPLIES 5

‎07-31-2022 15:55

‎07-31-2022 15:55

Wouldn't you have to be the one to answer that, assuming you were willing to take the risk?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎08-01-2022 00:01

In response to JohnnyRow

‎08-01-2022 00:01

Hi @JohnnyRow it’s not really a question about me being willing to take the risk (I am) but more about the fact that Fitbit have made it impossible to connect / sync the Ionic with the app and, even though I only really want to use it as a watch, just setting the time seems to be impossible. I guess what I’m asking is is there a way round this?

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‎08-01-2022 05:22 - edited ‎08-01-2022 05:22

In response to jurathedog

‎08-01-2022 05:22 - edited ‎08-01-2022 05:22

The only way to set the time or date on any device is by syncing.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎08-01-2022 07:34

‎08-01-2022 07:34

Hi @jurathedog  you made the decision to claim the refund, so you're not going to be able to use the Ionic as anything - not even a watch. As @JohnnyRow said, you have to sync to get the time displayed, which is no longer possible. It seems as though you want the refund, but still want to keep the device and it doesn't work that way. Since you chose the refund, you no longer will be able to use the Ionic. There is no workaround for this. Click to read more fully the information about the recall.

Stepping in the U.S.A. since September 2013. Android 14

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‎08-03-2022 19:56 - edited ‎08-03-2022 19:57

In response to Odyssey13

‎08-03-2022 19:56 - edited ‎08-03-2022 19:57

@jurathedog Nice to see you around the Community Forums. @Odyssey13 and @JohnnyRow Your help is greatly appreciated. 

 

As mentioned before, there is a voluntary Safety Recall of Fitbit Ionic Smartwatches. For more information, please visit this thread.

 

I am going to close this thread to keep the Community organized.

 

Have a nice day.

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