Left button not working

[jennyionic]

the left button on my ionic is not working anymore. it seems to be jammed. has anyone experienced this?

Moderator edit: Updated subject for clarity 

[RicardoFitbit]

Hello @jennyionic welcome to the Community Forums! Let me help you out with the inconvenience experienced with the button of your device.

Seems odd that the button of your Ionic is not working anymore. If you have't already done so, I recommend you to try our restart process following the steps that are specified on our help article: How do I restart my Fitbit device? and let me know how it goes.

Also, you may be able to remove dust or dirt by gently using a toothpick around the button. If this doesn't improve the button performance, you can try to clear debris using canned air. Hold the device at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. 

Let me know if you have any additional questions.

[SunsetRunner]

I am also having the same issue with my Fitbit ionic the left button stopped working last week on or about Wednesday.

I tried the following without resolving the issue:

1. Shutdown and restarted 

2. Reset to factory settings

3. Updated ionic to latest firmware and application

The left button continues to not work ... I can press it to activate the screen but any other action it is none responsive.

[RicardoFitbit]

Hello @SunsetRunner thanks for bringing this to my attention, welcome to the Community Forums! My apologies for the delay in responding your post.

Thanks for taking in consideration the information that was shared in my previous post, your patience troubleshooting this situation is appreciated. Let me share with you that our Customer Support team was contacted on your behalf to receive further assistance directly with them. That said, please keep an eye to your email inbox because they'll be in touch with you soon.

In the meantime they contact you, let me know if you have any additional questions. I'll be around. 

[Jenny33414]

My left button is also stuck.  I have tried the toothpick, compressed air, and let the battery die to completely restart it.  All that did was get me off the quick setting page it was stuck on for some unknown reason.  But I still can't use the left button, which is the most needed button on this watch.

[Toma57]

I have the same problem. Cant restart my ionic now. So I can charge from 0%%. Help. Might try dabing rubbing alchohol to lossen it

[RicardoFitbit]

Hello! Welcome to our Community Forums @Jenny33414 and @Toma57, my apologies for the delayed reply. 

@Jenny33414 Thanks for bringing this to my attention, your effort troubleshooting your device prior to posting is well appreciated. I was informed by our Support team that they provided you assistance with this situation. That said, my best advice for you will be to contact them back if you have any additional questions about the outcome of your case. I'll be here if you have any additional questions.

@Toma57 I appreciate your effort troubleshooting your Ionic prior to posting. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes.

I'll be around.