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Losing steps

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‎11-14-2017 16:46

‎11-14-2017 16:46

I keep losing steps after I exercise. For example , if I walk for 8000 steps during the day and than I run on the treadmill or outside for another 10000 steps at night my fit bit will show 18000 steps. However when I sync it to my app it erase my 8000 and only shows 10000 steps. I tried everything by keeping it synced all the time to using the treadmill app. Nothing works and it keeps losing my steps. 

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‎11-16-2017 06:19

‎11-16-2017 06:19

That's weird... have you done a restart on the Ionic?  Hold the left and bottom right buttons down at the same time for about 10 seconds.  You will see the Fitbit logo appear on the screen, and then you will see your clock face.  Congrats, the reset is complete.

 

If that doesn't work, I would consider contacting Support, as you are not supposed to be losing steps.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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