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Lost data

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‎02-15-2020 06:29

‎02-15-2020 06:29

Yesterday, my Ionic was not counting steps. So, I shut it down and restarted it. Now, I have lost all steps for the last month, of shoes I have like 1400 minutes of active minutes, but no steps, no miles, nothing. I have my Fitbit connected to some challenges and the miles are gone there as well. I have never had this happen and have no idea how to restore them! Help! 

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‎02-15-2020 07:22

‎02-15-2020 07:22

Contact Customer Support.

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‎02-17-2020 22:23

In response to SunsetRunner

‎02-17-2020 22:23

At worse case you will only loose any un synced data @K-Mae69.

A restart will not erase what the data from the tracker. 

A factory reset will, and maybe if the tracker was removed from your account. 

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