02-15-2020 06:29
02-15-2020 06:29
Yesterday, my Ionic was not counting steps. So, I shut it down and restarted it. Now, I have lost all steps for the last month, of shoes I have like 1400 minutes of active minutes, but no steps, no miles, nothing. I have my Fitbit connected to some challenges and the miles are gone there as well. I have never had this happen and have no idea how to restore them! Help!
02-15-2020 07:22
02-15-2020 07:22
Contact Customer Support.
02-17-2020 22:23
02-17-2020 22:23
At worse case you will only loose any un synced data @K-Mae69.
A restart will not erase what the data from the tracker.
A factory reset will, and maybe if the tracker was removed from your account.