Unresponsive device

[Dwick49]

Hi i have an iconic watch - I think it’s completely dead 

the display is black and there is no green sensor 

anybody know what to do

Moderator edit: Subject for clarity 

[SunsetRunner]

Assuming it is fully charged, try a Restart and do it several times if necessary.

[RicardoFitbit]

Hi @Dwick49, welcome to the Community Forums! 

Thanks for bringing this to my attention and for the details that were shared in your post. If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes the restart process that was suggested by our friend @SunsetRunner which can be really helpful for this situation

Let me know if you have any additional questions, I'll be here.

[LindseyH1984]

I have the same problem. My ionic is 16 months old. I’ve never used it in water even though it’s waterproof. This is the 4th Fitbit I’ve owned along with the scale. I’m pretty disgruntled with Fitbit, instead of trying to help me they send me a 20% off coupon for their website.. which everything on their website is $20-$50 dollars more than target or Walmart.

dis-grunt-led. Come on Fitbit. Bring the price down or step up your game with durability. Every other review I read about the Ionic said the same thing. Died with a black screen.

Moderator edit: Format 

[RicardoFitbit]

It's nice to see you again participating here in the Community Forums @LindseyH1984, sorry for the delayed reply.

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Our Customer Support team informed me that they already provided you assistance, therefore, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here.

I'll be around if you need anything else.