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Lost hexagonal metal clip

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‎06-15-2020 04:53 - last edited on ‎06-18-2020 17:31 by Fitbit Moderator

‎06-15-2020 04:53 - last edited on ‎06-18-2020 17:31 by Fitbit Moderator

Hi there

 

I have lost the hexagonal clip that connects the flappy bit of the strap to the main strap.

 

This must-have fell off about 50 times but till now, I have always found it. Daft design. But... very little surprises me with Ionic any longer... 

 

I need a replacement - can anyone point me in the right direction?

 

Many thanks

Marcus

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎06-15-2020 07:40

‎06-15-2020 07:40

One possibility - the other sized strap that came with it has the same part, and can be moved from one strap to the other.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎06-18-2020 17:20

In response to JohnnyRow

‎06-18-2020 17:20

Hi @Marcus1975, welcome to the Community Forums!

 

Thanks for your post. If you unfortunately lost the metal clip of your Fitbit Ionic wristband, I recommend you to use the one that came with the other wristband just as @JohnnyRow suggested. Otherwise, you can visit our Fitbit store to check a replacement band because this specific item is not sold separately. 

 

Let me know if you have any additional questions. 

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‎06-18-2020 17:48

‎06-18-2020 17:48

@Marcus1975,

If the damage is to the band - making the clip fall off then using the clip from the spare band may not work.

Yo can also purchase non-genuine bands from eBay as well. I've never bought a N-G band for the Ionic, but I got one for a Versa that was as good as the OEM one. I even just replaced the half of the band that had failed. Couldn't tell the difference.

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