help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Music Transfer - Computer Still Searching, Watch Says Connected

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-27-2019 21:09 - edited ‎07-27-2019 21:30

‎07-27-2019 21:09 - edited ‎07-27-2019 21:30

My app on my desktop (Windows10) just sits and spins "Looking for your watch..."
My watch "Use your computer to start transferring" ....
What am I doing wrong?

My watch seems to operate fine, but the app on my desktop doesn't seem to work correctly. Do I uninstall and reinstall that in hopes that it finally connects? (BTW, it is syncing just fine but won't connect to transfer music.)
....
I also cannot reset my watch by pressing the left/bottom right buttons 😞
So I can't just turn it off and turn it back on again.
....

Best Answer
0 Votes
1 REPLY 1

‎07-27-2019 21:32

‎07-27-2019 21:32

Using the button method restarts the ionic without shutting it down. 

If the user swipe. 

For a complete shutdown 

Swipe to settings. 

Tap. - swipe up to help -tap and swipe up to shutdown or restart

Best Answer
0 Votes