My Fitbit Ionic not charging

[Dockter]

My ionic died completely and then i did not try to charge it for a couple weeks and when i plugged it in and tried to charge it and turn it on it will not turn on.  When i go to my app on my phone it says the battery is dead.  I have tried to hold the buttons on the watch and factory reset and that does not work either.  I have cleaned the back where the power cord magnetically connects and that did not work either.  The charging cord has a good magnetic connection so it dont think it is the charging cable or the connection of the cable either that is the problem.  I am not sure what else i can try to do to get my ionic to work again?

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

A warm welcome to the Community @Dockter. Thanks for the details mentioned and the troubleshooting tried. 

I appreciate the detailed information you've shared. In this case, I've shared your post with our Support team, please continue the communication through email, they will continue assisting you. 

I'll be around if you need further assistance. 

[Polys]

I have the exact same problem with mine. Can someone please advise what to do? I’ve tried everything in the troubleshoot section and nothing works. 

[SilviaFitbit]

Welcome to the Community @Polys. Thanks for the troubleshooting performed and the details mentioned. 

Sorry for the delayed reply. I would like you to confirm that you've tried restarting it and fully charging. After this, answer to the following questions: 

- Is it still syncing to your Dashboard?

- Is it working when connected to the charger?

- How long is the battery lasting?

Keep me posted. I'll be around if you need further assistance.